Internet cafe client machines randomly encounter UEFI boot failure, getting stuck at "MAC."
Internet cafe client machines randomly encounter UEFI boot failure, getting stuck at "MAC."
Client machines are experiencing random startup failures. Every time this issue occurs, unplugging the network cable and then rebooting restores normal operation. The startup process gets stuck at the MAC address screen without progressing further. Power cycling or disconnecting and reconnecting the network cable resolves the issue, as shown in the following image: Suspected a cable issue and replaced it with a new one, but the problem persisted even with a new cable and properly connected crystal head. Attempted switching startup modes, testing both compatibility mode with and without checkmarks, but no improvement. Adjusted BIOS settings, disabled features like Secure Boot and Trusted Computing, yet the issue remained unresolved. Considered the possibility of a network card initialization problem. Updated the BIOS version through the official website, and after observing for a few days, the issue no longer reoccurred.
 2023-8-17
Internet cafe write-back disk being filled up causing client machines unable to boot.
Internet cafe write-back disk being filled up causing client machines unable to boot.
The internet cafe called and reported that two machines just experienced blue screen errors, followed shortly by another machine facing the same issue. All three computers displayed the same error code: Blue Screen Code: MEMORY_MANAGEMENT The occurrence of individual blue screens, indicated by memory management or memory stack errors, often suggests compatibility issues, which are relatively common. However, the simultaneous appearance of these blue screens is unusual. After inquiring, it was found that the affected machines were running three different games, ruling out issues specific to the client machines. It appeared more likely that there was a problem with the server's write-back disk or the internal network. Upon remote access to the server, tests were performed for pinging both the router and an internal network client machine, both yielding no problems or delays. However, after a while, reports emerged from the internet cafe that all newly launched machines were unable to start, accompanied by Error 6677. Upon investigating, it became evident that the write-back disk was experiencing problems. Upon opening "My Computer," the write-back disk was found to be almost full with only 1.4 MB of space left. It became clear that the previous blue screens were also a result of the inability to write back to the server's disk. Please note that this is a paraphrased version of the provided text to convey the information accurately. If you have further questions or need additional assistance, feel free to ask. After the write-back disk of the server became full, upon examining the folder sizes sorted by IP, it was surprising to find that the write-back data from one machine had accumulated to a staggering 328 GB. This single machine's write-back data had consumed more than half of the server's total 500 GB capacity. The situation is illustrated in the following image: I asked the network administrator to check what the customer was doing, and they replied that the customer hadn't been doing anything apart from playing CS:GO on the Perfect World platform. However, it seems that the Perfect World platform was simultaneously updating Dota 2. This continuous download of files is likely caused by Dota 2, as depicted in the following image: The background repair of Dota 2 was performed using Mushroom software, revealing that there was an update. The issue likely stems from this situation. It's worth mentioning that typically, internet cafe write-back disks shouldn't become completely full. However, as a precaution, it's advisable to enable the option "When the remaining space on the write-back disk is insufficient, automatically restart the client machine with the highest disk usage in the current disk." This can be configured in the server settings, as depicted in the following image:
 2023-8-17
After the power outage at the internet cafe, some client machines are stuck at the Windows logo during startup
After the power outage at the internet cafe, some client machines are stuck at the Windows logo during startup
After a sudden power outage at the internet cafe, some machines are unable to start, getting stuck at the Windows logo. The server isn't responding properly, and even the machines that can boot are extremely slow, taking several minutes to fully load. Steps taken so far: Restarted the server and all services, but it had no effect. Tried compatibility mode, but it didn't work. Switched to TCP mode, but it didn't work either. Unplugged and reconnected the Ethernet cables, but it didn't work. Checked the router for any anomalies, but everything seems normal. Ultimately, after restarting the switch, things returned to normal. If the internet cafe experiences sudden power outages, it's advised to thoroughly investigate. It's not just the server, but also the switches, routers, and other equipment should be examined as well.
 2023-8-16
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